A human approach.
A helping hand.
Tell us what’s happening. We’ll help you find a clear way forward.
Email response target: 1 business day · Mon–FriLet’s work through it.
Share a reproducible example and the affected page. Never send passwords, payment details or customer records.
Clear terms.
Confident decisions.
What does a $500 licence include?
A theme licence applies to one Shopify store and is issued through the official Shopify Theme Store. All capabilities included in that purchased theme are covered by the one-time theme price. Shopify plans, payment processing, installation services and external apps are separate.
Can I use one licence across several stores?
Each live Shopify store requires its own licence, including separate stores owned by the same business. Work in a development store according to Shopify’s current partner and Theme Store terms. Do not reuse or redistribute a purchased theme archive.
Can I try a theme before purchasing?
Eligible stores can add a trial from an approved Shopify Theme Store listing. Trial capabilities and publication restrictions are managed by Shopify. The demos on this site let you explore interactions but do not install a theme in your admin.
Will Kiln replace every app in my store?
Native theme interactions can reduce dependence on front-end UI apps. Subscription billing, reviews data, loyalty programmes, advanced discounts and back-office workflows may still require platform features or external apps. Audit your real app usage before cancelling anything.
What does merchant support cover?
Theme configuration, reproducible defects and questions about the documented feature set. Bespoke development, third-party app internals and unrelated Shopify account administration may need a separate specialist. The response target is one business day, Monday to Friday; resolution time depends on the issue.
How are refunds and licence transfers handled?
Purchases, refunds and transfers follow Shopify’s Theme Store policies and the applicable purchase terms. Keep your official receipt and store ownership details. Kiln cannot promise a refund or transfer outside that process.
Your support details
This static website stores prepared requests only in your browser’s local storage: your name, email, store URL, optional collaborator code, theme details and message. The website sends nothing to a server. Open email draft hands those details to your chosen email app for review; you decide whether to send them. Do not include passwords, payment details or customer records.
Up to 20 drafts remain on this device until you delete them using the draft controls or clear site data. Download a copy before clearing your browser. Once you send an email, its retention follows the support mailbox operator’s policy; contact that address to request access or deletion. No marketing subscription is created.